Privacy policy and service TERMS

Effective Date: SATURDAY, AUGUST 2, 2025

Welcome to Isla Neptuno. Your privacy, safety, and trust are at the heart of our guest experience. The following policy outlines how we collect, use, and safeguard your information, as well as the terms and conditions of booking and using our website and villa.

1. Information We Collect

  • Personal Information: When you inquire, book, or subscribe on our site, we may collect your name, email address, phone number, billing address, and travel details.

  • Payment Information: We process payments securely via trusted third-party providers and do not store your full credit card data.

  • Automatically Collected Information: We may gather technical data such as IP address, browser type, device info, and site usage through cookies or similar technologies.

  • Optional Information: If you follow us on social media or participate in feedback/review surveys, you may share additional details at your discretion.

2. How We Use Your Information

  • To Confirm & Manage Bookings: Process inquiries, reservations, payments, and provide pre-arrival communication.

  • To Enhance Your Experience: Personalize recommendations, arrange services (e.g., chefs, excursions), and respond to your requests.

  • Marketing: With your consent, send news, updates, and special offers. You can unsubscribe at any time.

  • Legal Compliance & Safety: Fulfill legal obligations, protect our property and guests, and resolve disputes if necessary.

3. Information Sharing

  • Service Providers: We only share necessary information with trusted partners (e.g., payment processors, housekeeping, event vendors) to fulfill your booking.

  • Legal Obligations: We may disclose information if required by law or to protect rights, safety, or property.

  • International Transfers: Your data may be processed in the U.S. or Mexico. If you are in the EU/EEA, you have rights under GDPR.

4. Your Rights & Choices

  • Access, Correction & Deletion: You may request to view, correct, or delete your personal data at any time by contacting us at [email address].

  • Opt-Out: You may unsubscribe from marketing emails via the link in any message, or by contacting us directly.

  • Cookies: You can control cookies through your browser settings.

5. Data Security

We use industry-standard safeguards (encryption, secure servers, access controls) to protect your information. However, no system is 100% secure—use your best judgment online.

6. Children’s Privacy

Isla Neptuno does not knowingly collect data from children under 13. If you believe a child has provided us information, contact us for removal.

7. Terms of Service

a. Booking & Payment

  • All bookings are subject to availability and confirmation.

  • A valid payment method and deposit are required to secure your reservation.

  • Additional fees may apply for extra guests, events, or special services.

  • Cancellation and refund terms are outlined in your booking agreement and on our FAQ page.

b. Guest Responsibilities

  • Respect the property, house rules, and local regulations at all times.

  • Damages, excessive cleaning, or rule violations may result in additional charges or forfeiture of deposit.

  • No illegal activities, parties, or commercial filming without written approval.

c. Liability Disclaimer

  • Use of the property, pool, beach, and all facilities is at your own risk.

  • Isla Neptuno and its owners are not liable for injury, loss, theft, accident, or damage to guests or personal property.

  • Guests are responsible for supervising children and vulnerable persons.

d. Website Use

  • All content on this site is owned or licensed by Isla Neptuno.

  • Do not copy, distribute, or use images/text for commercial purposes without our written consent.

  • We are not responsible for links to external websites.

e. Changes to Policy

We may update this policy and terms occasionally. Material changes will be posted here. Your continued use of our site or services after changes constitutes acceptance.

8. Contact Us

For privacy questions, requests, or concerns, contact us at:
[julie@islaneptuno.com]
[marie@islaneptuno.com]

By using our website, submitting an inquiry, or booking a stay at Isla Neptuno, you agree to these terms.